Introduction
This page informs you about our policies regarding the collection, use, and disclosure of personal data when you use our services, as well as the choices you have concerning this data.
Your trust is very important to us, and we thank you for choosing to share your information with us. As a responsible company, protecting your data is our top priority. Our goal is to maintain your confidence, and we take all necessary and appropriate measures to protect the personal data you provide.
Contents
- Definitions
- About Us
- Data Collection and Use
- Purposes and Legal Bases
- Automated Processing and Profiling
- Data Retention
- Security
- Sharing Personal Data with Third Parties
- International Transfers
- Your Rights
- Child Data Protection
- Cookies
- Links to Other Websites
- Changes to this Privacy Policy
Definitions
- Data Controller – The natural or legal person that determines the purposes and means of processing personal data. In this Privacy Policy, we are the data controller for your personal information.
- Personal Data – Any information relating to an identified or identifiable individual.
- European Economic Area (EEA) – The member states of the European Union, plus Iceland, Liechtenstein, and Norway.
- Data Subject – Any natural person who uses our service and provides personal data.
About Us
This website is operated by two entities:
- Whitebox B.V., Korporaalweg 10, Willemstad, Curaçao, Registration Number: 155412
- T&C Whitebox CY Limited, registered in the Republic of Cyprus, Registration Number: HE 419583, Address: Voukourestiou 25, NEPTUNE HOUSE, 1st Floor, Office 11, Zakaki, 3045 Limassol, Cyprus
Hereafter collectively referred to as “the Company,” “we,” “us,” or “our.”
For questions regarding data processing, you can contact us at: privacy@vulkan-vegas.live
Data Collection and Use
We may process the following categories of personal data:
- Contact Data: Name, address, email, phone number, communication history, and call recordings
- Account Data: Date of birth, gender, username, voucher details, Skype ID, and optional information
- Newsletter Data: Subscription consent
- Referral Data: Information about referring users or partners
- Betting Information: Placed bets, results, winnings, and losses
- Verification Data: ID copies, payment proofs, photos, bills, source of funds, and video/audio verifications
- Payment Data: Secure SSL transmission, limited storage (e.g., last four digits of card number)
- Loyalty Program Data: Points, levels, cashback, and other program-specific details
- Bonus Data: Use of bonus funds
- Automatically Collected Data: Session duration, clicked links, IP address, browser and operating system information
- Cookies: See section “Cookies” below for details
- Biometric Authentication: Face ID, Touch ID (processed only on your device and not stored by us)
Purposes and Legal Bases
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Provision | Operation and management of the website and services | Contract performance, legitimate interest |
| Security | Detection and prevention of fraud or suspicious activity | Legitimate interest |
| User Requests | Responding to support inquiries | Contract performance, legitimate interest |
| Marketing & Improvement | Informing about updates, market research | Consent, legitimate interest |
Automated Processing and Profiling
We do not use automated decision-making or profiling that produces legal or similar significant effects for you.
Data Retention
Your personal data will be retained for up to six (6) years after your account closure.
More details are available in our Data Retention FAQ.
Security
We implement appropriate measures to protect your data and limit access to authorized employees and service providers bound by confidentiality agreements.
Sharing Personal Data with Third Parties
Your data may be shared with:
- Hosting, IT, and security providers
- Marketing service providers
- Customer support software vendors
- Payment service providers
- KYC, anti-fraud, and AML service providers
- Game providers
- Auditors, legal, and compliance consultants
- Data centers (encrypted storage)
- Financial institutions (for transaction processing)
- Shipping companies (for physical prizes)
- Analytics providers (e.g., Google Analytics, Hotjar, Cloudflare – see “Cookies”)
International Data Transfers
Data may be stored and processed globally.
We apply appropriate safeguards, including:
- EU Commission adequacy decisions
- Standard Contractual Clauses or equivalent legal protections
Your Rights
You have the right to:
- Access your data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing activities
- Data portability
- File a complaint with a supervisory authority
To exercise your rights, contact: privacy@vulkan-vegas.live
Requests are free of charge and will be processed within one month.
Child Data Protection
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
Cookies
Cookies are small text files used to analyze and improve our service. We use:
- Necessary Cookies: For basic functionality (contract performance)
- Functional Cookies: For enhanced features (consent)
- Marketing Cookies: For personalized ads (consent)
- Performance Cookies: For analytics and optimization (consent)
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically to stay informed about any changes.
